Exterity, the leading provider of enterprise IPTV communication technologies, announces the launch of AvediaCare, a comprehensive service and product support package that ensures end-users’ satisfaction and loyalty.

AvediaCare brings peace of mind to end users deploying the Exterity range of software and hardware products by optimising equipment performance, providing a higher return on investment, maximising system uptime and protecting budgets from unplanned expenses.

AvediaCare features three levels of support, including one for software clients.

AvediaCare features include:

  • Firmware updates
  • Bug fixes
  • Enhanced features
  • Email and phone support
  • Hardware warranty (AvediaCare Plus)
  • Advanced unit replacement (AvediaCare Plus)
  • Software updates (AvediaCare Software Application Cover)

“Enterprise IPTV has evolved from being employed only by the world’s biggest companies, into a technology that is used in thousands of businesses, buildings, campuses, hotels and stadia around the world”, said Exterity CEO, Colin Farquhar. “As adoption becomes more widespread, and as user expectations grow, the focus is increasingly turning towards the levels of reliability and support that providers can deliver to end-users through the channel.

“As the market leaders for enterprise IPTV, we understand the importance to our partners of being able to protect the overall health of end users’ systems and of ensuring their peace of mind. That is why AvediaCare does not simply cover individual components or software applications, but is designed to support the overall IPTV ecosystem and enable customers to respond to changing technologies and business needs.

“Given the wide range of industry sectors deploying our technology, and the differing requirements for integration with back-office and other systems that they employ, there is no one-size-fits-all approach to support,” continued Farquhar. “With AvediaCare, our partners can work with their customers to select the level of cover that best suits their current needs, as well as enabling them to plan for future requirements.”

Get the expert advice you need

RTS is an Exterity Streamforce Platinum Partner and has installed Exterity IPTV systems in many prestigious venues including new builds, Grade 1 and Grade 2 listed properties and government departments across the UK. RTS hold demonstration stock of the Exterity IPTV product range.

Thinking of purchasing an IPTV system?

Call RTS first. We are always available with advice to help you determine if Exterity IPTV is right for you.

RTS is always available with advice to help determine if IPTV is right for you.