IT Support

RTS provides secure, rapid and robust installation and setup of small to medium sized networks for use in courtrooms, video conferences, data transfer, audio networks, image distribution, shared resources digital signage, Exterity IPTV, and for audio visual systems over both copper and fibre optic infrastructure.

Network design and IT support services

Many of our clients need to create temporary secure networks to transfer and share sensitive information. With data security and privacy requirements being paramount, we provide the essential equipment and networking expertise to our clients in Government, public sector organisations, businesses, legal firms and courtrooms around the UK.

If you need to transfer data between locations, RTS offer secure satellite dish and DVB-T aerial installation and TV feed distribution for secure video links over fibre optic for clients who require the upmost security of their Exterity IPTV systems.

Beyond these bespoke services, we also provide the usual IT support services you expect, including;

  • Server and desktop workstation maintenance and repair
  • Cabling, installation and peripherals
  • Software support
  • Portable Appliance Testing (PAT)
  • IPTV head-end installations over both copper and fibre optic
  • IPTV maintenance and support

Digital audio recording, networking and archiving.
Short turn-around times and rapid IT support services are a regular part of our service and we are geared up to quickly install and support the equipment and infrastructure you need at your location.

Data security and encryption

Due to the sensitive nature of our clients’ data, we always ensure that our IT recommendations and installations adhere to the highest standards of security and privacy possible.

RTS also supply data security and encryption technology including the latest secure devices such as encrypted USB sticks and portable secure hard drives to clients needing to transport sensitive and confidential information outside of their IT environment.

Our Approach

As a leader in providing technically complex, high-end corporate and public sector AV services, our clients depend on our expertise and unfailing ability to provide high-end audiovisual equipment and service that works right every time.

Every venue and every event has unique AV requirements and characteristics. That’s why each AV project we undertake is treated as bespoke. Our clients also require confidentiality and security, and that’s what RTS provide every time.

 

What we do

We recommend, plan, design, build and set up all aspects of our clients’ AV including the staging, projection screens, audio equipment, video streams, live mixing and engineering, as well as simultaneous interpretation and translation for multi-lingual conferences.

The best way to find out how we can assist with your event, conference or concert is to call us for an informal discussion. We’re on 0844 800 6440.

We’re always happy to provide our recommendations and advice. We’re used to working speedily under time-sensitive deadlines, so don’t be afraid to call on us if you’re stuck.

 

Audiovisual experience matters

We regularly provide high-definition audio-visual equipment and support for high profile legal cases, inquiries and hearings. These projects demand a high level of attention to detail, quality in setup and a level of bespoke planning and operational logistics to ensure that security and privacy are upheld at all times.

It is this experience that allows us to offer such a high level of professional advice and service to all our clients, whether they need a desktop video conference installation for regular meetings with overseas co-workers, or a temporary web stream of their corporate event created to broadcast to their teams around the world.

 

Our Clients in this area

Our Case Studies

RTS News

RTS begins journey to gain ISO 27001 accreditation

ISO 27001 information security management systems certification will provide RTS with a framework for creating an information security management system which identifies the real risks to our organisation and ensures that RTS have the controls in place to mitigate and manage those risks.

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Rock SolidCredentials

At RTS, excellence comes as standard. Our ISO certification demonstrates our commitment to quality and environmental management and – to help make sure our installations are as good as they can be – RTS have teamed up with the manufacturers of the best AV hardware and consumables available. We are vendor agnostic, offering AV solutions which are right for the customer. We have no sales targets to hit and ensure a customer focused experience.

Crown Commercial Service Supplier

RTS supplies audio visual services and support to the Crown Commercial Service within several framework agreements.

Security Clearances

All of our technical staff holds a valid SC security clearance. This makes RTS both highly unique and a trustworthy partner for any project where sensitive information is involved.

ISO 9001:2015 Certification

This relates to quality management and our certificate means that RTS have proven that they can meet the needs of their customers as well as statutory and regulatory requirements relating to services. RTS has been granted this certification by BM Trada and is externally audited on an annual basis.

ISO 14001 Certification

Our ISO 14001:2015 certification means that RTS have proven our commitment to the environment by reducing our waste and minimising our effect on the environment. Since being granted ISO 14001:2015, we have reduced our electrical consumption by 45% and we are currently examining ways to reduce our vehicle emissions. RTS has been granted this certification by BM Trada and RTS is externally audited on an annual basis.

Member of Avixa (formerly InfoComm International)

Avixa is the global trade association for the commercial AV industry. Being an Avixa member means that RTS belongs to the premier organisation committed to furthering the professionalism of the audiovisual industry.

Cyber Essentials Certification

Cyber Essentials is a Government-backed scheme that helps protect against the most common cyber attacks. Our certification lets you know that RTS has defences in place to protect against the vast majority of common cyber attacks and that we have a clear picture of our organisation's cyber security level.

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Why Choose RTS?

There are many reasons to work with RTS, not just our wide-ranging experience and expertise. Here are a few points that are hard to ignore.

  • RTS staff are knowledgeableRTS has been handling AV for clients since 1996 and many members of the team have been working in AV since 1990. We have worked in hundreds of locations around London, the UK and internationally and it is this experience that gives us the knowledge we need to know exactly what will work best in any given situation.
  • RTS is capable of rapid responseAlthough RTS like to plan and stage the technology for events, many clients call on RTS because they know that we are used to working to tight time-scales and accommodating last-minute arrangements. RTS have all the equipment and people ready to go at a moment’s notice and will be there when you need us.
  • RTS deliver a professional, friendly serviceRTS is proud of the professional advice and the friendly service we provide. We’re happy to answer questions and give our best advice even before we begin working with new clients. While we love technology and keep up with new advances in equipment, we know that event organisers and project managers just want the job done. That’s why we are always clear about what the right solution is and what is needed to produce the highest quality results for the audience as well as the budget.
  • RTS work within your budgetRTS is sensitive to the budgetary constraints of all sizes of organisations and businesses, including charities. High-quality audio-visual equipment and support doesn’t have to be expensive and we always aim to provide the very best service at a cost that’s affordable, no matter who it’s for.
  • All RTS staff are security-clearedWhile not all clients require this, we are often asked to provide video and audio equipment and services to Government departments, courtrooms, the judiciary and others that require a high degree of security and privacy. All our staff, including non-technical staff, have the necessary security clearances. This is one of the reasons we handle everything in-house and won’t sub-contract any of our work, unlike many other AV companies.
  • RTS have courtroom experienceRTS is an approved supplier to the Crown Prosecution Service (CPS) Framework for the Electronic Preparation and Presentation of Evidence. This framework formalises the reputation and expertise that we have gained from working with the judiciary in courtrooms and at inquests around the country. You can read about our work with the inquest into the deaths of Diana, Princess of Wales and Dodi Al-Fayed in the Legal Technology Journal (issue 10 Aug 08).
  • RTS is dependableThis is consistently mentioned in feedback from our clients and it is something we take great pride in. RTS understand how important your event, conference, meeting or case is and we always ensure that we are available to answer your questions prior to (and on) the day. We’ll just ‘get on with it’ so you can focus on your guests, delegates, speakers and the event itself.
  • RTS is frequently recommendedThe majority of our work and new clients come from the recommendations of others. We’re happy about this, because it means we’re conducting ourselves and the business in the right way.
  • RTS is ISO certifiedRTS is committed to sound business and environmental practices and are proud to hold certification from UKAS for both ISO 9001 Quality Management standards and ISO 14001 Environmental Management System standards.
  • RTS exceed expectationsOur success comes from the success of our clients. That’s why we always provide the very best advice and service on every project. We’re always happy to answer questions and provide advice, even before we start working together. It’s just how we do business.
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When you need audio or visual equipment or AV support for your event, you can depend on us to always give you the very best audiovisual advice and service.

Leasing options

RTS offers AV equipment leasing options for the audio visual, lighting, sound and broadcast industries. Contact us for more details.