Services
On-Site support
RTS provides dedicated AV technicians and operational support for organisations that need day-to-day AV management on their premises.
The safety net your AV deserves.
Some organisations require permanent or regular on-site AV support: to manage a busy meeting room estate, support visitor-facing spaces, or provide first-line fault resolution without waiting for external call-outs. RTS provides on-site AV technicians who work on your premises as part of your operational team, handling daily meeting support, room readiness checks, user assistance and fault triage.
ON-SITE, On-HAND.
On-site teams coordinate with our remote helpdesk for issues requiring escalation or specialist intervention. Where new systems are introduced, on-site staff also deliver user training and adoption support.
This is a retained operational service, distinct from the event-day production teams provided through our Live Events offering.
Common applications
These are just some of the most common uses. Don’t hesitate to get in touch to discuss your requirements.
- On-site AV technicians integrated into your facilities or operations team
- Room readiness checks and proactive monitoring that catch faults before scheduled meetings
- Visitor-facing and reception AV support for a professional external experience
- First-line fault triage with direct escalation to remote engineering
- User training and adoption support following system changes or new deployments
- Regular operational reporting and service reviews
Our AV systems clients
The Grenfell Tower Inquiry
BBC
Infected Blood Inquiry
The Royal Courts of Justice
10 Downing Street
Arsenal Football Club
Warner Brothers Studios
Soho Radio
Omnicom
Lord's Cricket Ground
Cancer Research UK
British Council
Multilingual Conference across several rooms in Lancaster House, London. Fully filmed and recorded event with break out rooms all containing Simultaneous translation for multiple languages, screens for presentations and full PA system.
Why choose RTS.
Having a trusted partner is invaluable. Choosing RTS means combining decades of AV expertise with a relentless commitment to quality, flexibility, and results.
RTS were fantastic. The equipment was in brand-new condition, worked flawlessly and Mike was on-site right on time and did a fabulous job of rigging it and the same on the strike. I will certainly be calling on RTS in the future!
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