Services
Maintenance
RTS keeps AV systems performing as intended with structured maintenance contracts, reactive fault resolution and technology refresh planning.
Performance that lasts.
AV systems need regular attention to remain reliable, and planned investment to stay current. RTS provides structured maintenance contracts that combine scheduled preventative visits with reactive fault resolution, ensuring systems are monitored and quickly restored when issues arise.
Ready, every day.
Preventative maintenance includes system health checks, firmware updates, cleaning, calibration and identification of components approaching end of life. Reactive support is delivered through a helpdesk with defined response targets, typically next-business-day or four-hour tiers depending on system criticality.
Beyond fault resolution, we support technology refresh planning: periodic reviews that assess performance, identify emerging risks and recommend phased upgrade programmes that spread costs over a manageable timeline. All activity is documented and reported.
Common applications
These are just some of the most common uses. Don’t hesitate to get in touch to discuss your requirements.
- Preventative maintenance on quarterly, biannual or annual cycles
- Reactive fault resolution via a dedicated helpdesk with clear escalation paths
- Defined SLA response tiers matched to system criticality
- Firmware, software and configuration management without disrupting operations
- Technology refresh planning that phases upgrades and avoids large capital spikes
- End-of-life identification so you can budget for replacements before equipment fails
Our AV systems clients
The Grenfell Tower Inquiry
BBC
Infected Blood Inquiry
The Royal Courts of Justice
10 Downing Street
Arsenal Football Club
Warner Brothers Studios
Soho Radio
Omnicom
Lord's Cricket Ground
Cancer Research UK
DLA Piper
RTS Communications were approached by DLA Piper to install a computer network into a court room in London. The existing infrastructure was insufficient for the client needs.
Why choose RTS.
Having a trusted partner is invaluable. Choosing RTS means combining decades of AV expertise with a relentless commitment to quality, flexibility, and results.
I had the pleasure of using RTS at No.11 Downing Street and was really impressed with how knowledgable they were about their business, the venue and able to make recommendations to improve technical support. We used them for our event at House of Lords and nothing was too much trouble. They are a great team to work with and it is reassuring to know that you are leaving something so important as technical support in extremely capable hands. I also really appreciated their understanding in working with our budgetary constraints that we have, being a charity. I have no hesitation in recommending them. They are true professionals.
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